Every experience with Springbrook is a great one. The staff is always friendly and responsive. I am escorted into a room promptly and then the assistant and doctor follow shortly. My wait is never long and yesterday, Dr Navrotski walked in and inquired about previous issues I/we had experienced which was very thoughtful. She asked about our other dog's eye (Frank the Pug) issue and also about an earlier issue Otis the Bulldog had with a bump on his tongue. Again, we were there for a different issue but Dr Navrotski was prepared and professional as always. I have had so many positive experiences with the doctors at Springbook as they are all very knowledgable, very professional, and very kind!