My grooming experience was 5 ***** I was dissaponted however that I was forced to pay for an exam for my dog. She had just been examined at my vet 2 weeks prior. I come to springbrook for grooming and boarding but use a vet closer to home that I’ve been going to for 20 years, for her veterinary medical needs. Her medical records are easily available by calling my vet. I don’t remember this yearly exam by a springbrook vet ever being required before. I worked at a vet before and it was a common practice for the doctor to examine the grooming dogs and notify the owners of issues in hopes of gaining a client, however the owner was not charged 55$ for the exam. Up to date shots are required for grooming & boarding, so obviously the pet has had an exam within the year. I feel this policy is unfair to those who are choosing to utilize only grooming or boarding service at Springbrook.