I really like how open the reception area is, that's helpful for when lots of animals are in there at the same time. It's very nice you also have a separate cat area and cat entrance. The coffee, water and candy is a nice touch as well. The vet who interacted with our dog Waffles is amazing. She was so sweet with him and even sat on the floor to do his exam. He was very nervous so we really appreciate the extra care she took with him.