Overall experience was good. I would have given 5 stars, but the hospital's continued practice of not allowing pet families (or even one person) to be in the exam room is just plain wrong. My regular vet (one of the best animal hospitals in northern VA) had no openings and my cat needed immediate attention, so I turned to SAH due to its good reputation. And while I did get to speak with the doctor by phone at the end of the exam, it's just not the same. My regular vet practice has been allowing pet families into their facility and exam room for months now. When possible, I will continue my business with them.