I've been going to Square One, Downtown for several years and my last visit was the most disappointing. Although the appointment was made months ago (I have a standing appointment schedule), it appears the technicians did not know why I was there (the service I was there for was not what they expected). As a result, I was switched to two different technicians (my regular stylist was not there) and my normal visit time was doubled from one hour to over two hours causing altering my evening plans. When I went to pay, I was informed that an additional service to the one scheduled had been performed which was added to my bill. To add to the disappointment, I don't think the stylist was familiar with styling Afrocentric hair and the results were not impressive. To their credit, I'm sure the experience would have been different if my regular stylist was there. My disappointment is more in the fact that her customer was not serviced well in her absence.