I contacted S&R on the recommendation of a coworker. I have heard horror stories about contractors so I went into this process expecting some kind of problem.
I got a response from the company in only an hour with a preliminary quote for a service panel replacement. Steve Walker communicated with me at every step of the process, keeping me informed about inspections and when to expect to see the electrician. One of the company's electricians showed up five minutes earlier than their scheduled time. He was friendly and did very nice, neat work. Steve stopped by during the install and to handle the inspection. All scraps and debris were cleaned up so that the only evidence that they had been there was the new service panel and ground rod.
I would highly recommend using S&R if you want to have a good electrical contractor experience.