I've been to this clinic in the past with another dog and have only had great experiences! When I got a new puppy of my own I was so grateful they were willing to take on a new client. During the first puppy check, overall everyone was very welcoming and willing to answer questions. My puppy seemed to feel very comfortable with the tech & vet. The 15 minutes I was expected to wait time for the charges to drop so I was able to pay after the appointment seemed out of character for this bustling clinic.
I was definitely disappointed though when my pup ended up having a puppy parasite. I called and spoke to the vet. The vet was unable to answer my question and stated research would be done and I would receive a call back. I was extremely thankful since a few children had already been around my infected pup. Sorry to say, it's 5 days later and I never received a call back.