Dr. Romo was terrific and took the time to explain bloodwork and was compassionate and kind with our quaker Swavick. Swavick is a senior bird (25 years approx) and he spent time talking about what to watch for in senior birds that could be signs for concern.
The only reason I haven't rated it as a 5 star experience was the overwhelming number of appointment confirmation messages I received. Two emails, plus several text messages (which I used to confirm his appointment as per instructions) followed by two voice mails to confirm his appointment, the last one being a serious of beeps with no words. A better automated system needs to be put in place.