The staff is great. There was confusion about the appointment I booked but everything was taken care of. Dr. Dewolf and the techs did a great job with his physical, and Dr. Battiston and Crystal did a fantastic job with minor surgery. I'm so happy with three care my dog gets there!
The receptionist at the farmington office provided me with incorrect estimates of the cost of my surgery through my insurance. When I questioned the amount she was not at all helpful and just said this is the amount. She then pretty much just stared at me until I signed the paperwork she gave me. I had my insurance paperwork with me and she did not even bother to look at it or offer a reason for why the amount she was making me sign for was so much higher. I said all along I was going to base the decision on laughing gas vs. iv sedation on the cost and therefore it was disappointing to have staff not even know the correct insurance cost to give me. Later on I had Lila call me to let me know the correct estimate because she realized that the receptionist gave me all the incorrect information. If the receptionist cannot handle insurance quotes she should at least direct patients to Lila at insurance so we can make decisions based on accurate information.
Awsome Staff....Very Friendly, Funny & Polite. Im not a big fan of going to the dentist, but here I felt very comfortable. They explained everything so well. I would definitely refer my friends & family here.