Our entire staff strives to provide personalized, compassionate care and exceptional client service. Your experience is not in line with our philosophy. Please call our Practice Manager, Crystal, at (860) 677 4638 to discuss your concerns in more detail. We appreciate your feedback.
Customer since 2017
A sick animal is always stressful. The staff made us feel like they loved our little girl just as much we do and were totally vested in getting her to feel better. They made it easy to trust them and feel comforted that we were all in good hands. The MD communication pre and post procedure was fantastic! Amazing group of providers all around, they are in this for the right reasons!
Love everything about Star Meadow. The staff is incredibly helpful and informative. Dr. Malament is amazing. She answers any questions I have about my dog and provides helpful suggestions. She takes great care of my dog and has helped her with her various issues.
The receptionist at the farmington office provided me with incorrect estimates of the cost of my surgery through my insurance. When I questioned the amount she was not at all helpful and just said this is the amount. She then pretty much just stared at me until I signed the paperwork she gave me. I had my insurance paperwork with me and she did not even bother to look at it or offer a reason for why the amount she was making me sign for was so much higher. I said all along I was going to base the decision on laughing gas vs. iv sedation on the cost and therefore it was disappointing to have staff not even know the correct insurance cost to give me. Later on I had Lila call me to let me know the correct estimate because she realized that the receptionist gave me all the incorrect information. If the receptionist cannot handle insurance quotes she should at least direct patients to Lila at insurance so we can make decisions based on accurate information.
I have been so disappointed in my eye care experiences, that I actually hate when the time for new glasses comes around.
But walking into Burke-McLloughlin was a pleasant experience.
Best eye care I have ever had.
I feel they actually take their time to give you the right prescription.