Very friendly and efficient front desk staff. Questions and concerns were addressed by Dr. Steele, and I felt she gave logical and sound advice. We discussed CoolSculpting for the area under my chin and when it was determined that I was a satisfactory candidate, I suggested I was ready to start at that very time. I was pleasantly surprised that I could be worked in immediately. Renee carefully explained the procedure and I felt confident I was in good hands. I left with sufficient followup information and requests to call the office with any questions I might have later. I appreciated the "hospitality." Because of such positive experiences, I am more than willing to drive over two hours for appointments/procedures.