100.0% would refer friends and family to us

5 stars Verified customer

As always, the service was prompt, thorough and courteously offered. I don't want to take my car anywhere else. I am bummed that they are closing the shop. :o(

4 stars Verified customer

They got the car ready before I expected it to be.

Stellar Performance, Inc. replied:

Thank you for being a GREAT Customer!

5 stars Verified customer

Great service from the time I walked in door through picking up vehicle.

Thank you

Stellar Performance, Inc. replied:

Thank You Robin. It's Great to have Customers like you!

5 stars Verified customer

Got my truck parts in and fixed in a day... Great job again like always.. Thanks Guys...

2 stars Verified customer

The folks at Stellar are decent to work with, but their prices are consistently higher than most other shops in the area. Work that was quoted at $1,100 at another shop, for instance, was quoted at more than $2,000 at Stellar.

I have questions about their ability to diagnose problems correctly, as well. One problem I had, they could not diagnose after extensive testing. They did not listen, nor seem to care about, what I was telling them, they just relied on their computer diagnosis.

After spending a lot of money with them replacing a part that probably didn't need replacing, I took the vehicle (which still had the problem I initially went to Stellar to fix) to another local shop that listened to my description of what was wrong, popped the hood, and had it fixed in under three minutes - for free.

I've had several of these kind of experiences at Stellar, and have found another shop where I feel more confidence in their ability to diagnose problems, and in their rates.

Stellar Performance, Inc. replied:

Reviews are always welcomed as it help us to let us know where we stand with our customers. When a Review is Anonymous, it has to make you wonder if it is a real customer or is it someone out to damage your reputation. In my opinion the review may be the latter, here's why: 1st our estimates are not 90% higher than our competition when comparing apples to apples (I would like to see these estimates side by side), most shops estimate the bare minimum as a way to lure you in. We try to estimate worst case scenarios so there are no surprises later. (I would rather over estimate and give back than keep calling and asking for more). 2nd...We have on staff 3 ASE Certified Master Technicians with over 75 years of combined experience. If we could not diagnose or constantly misdiagnosed customers cars, we would not be able to keep a 100% Customer Satisfaction with AAA (Auto Club of Southern California) as well a been given the AAA Quality Award. 3rd..The review mentions "several" of these experiences with our shop, yet if this is true why have you never talked with management about your concerns as we in your words "are decent to work with"?. We take pride in what we do, value all of our customers and make every attemp to diagnose and repair cars right the first time, give the best value for the money spent, and give the best warranty in the business.

4 stars Verified customer

The service was quick and efficent, my car was ready same day service.

Makes my life easier.

Thanks.

5 stars Verified customer

Excellent service as usual. Thanks

5 stars

The people here are friendly, helpful and above all, honest. The facility is spotless. I feel if they take that kind of pride in their work environment, they will take the same pride in repairing my car (and they have every time I have taken it in) I have been referring them to all my friends.

Stellar Performance, Inc. replied:

Thank You, Gay!

5 stars Verified customer

I have brought two trucks to Stellar and they have done awesome work on both and are quick and proffessional... Will bring all my stuff here.....

5 stars Verified customer

Excellant job, work performed in timely fashion. Got me in and out in time frame given.