My dog got kennel cough while in their care for boarding. I had to pay for the meds, visits, etc. even though it was their fault. They don't inform me on my dogs vaccinations, scheduled preventive care. I have to physically go into their office and ask them "does my dog need anything?" That's not my job. They are supposed to be the professionals and keep me informed.
They tried to hand me 3 months of heart guard, flea/tick. I asked them why they didn't call me.... front desk was clueless