I visited St. Francis last night for the first time by accident, but I'm glad I did because Dr. Cooper immediately impressed me. My rescue had a broken nail that was hanging by a thread and so I hopped online to find the closest after-hours emergency vet near me, per google, and St. Francis mistakenly showed up at the top of the list.( SEO at it's best I guess) I arrived 30 minutes before closing in a bit of a panic and the staff was very accommodating, despite me showing up at the end of the day. Dr. Cooper was efficient, knowledgeable and my favorite in a vet, concerned but nonjudgemental about how we came to be in his office at 6:30 in the evening. I will say I found the front desk to be somewhat rude but I will reserve judgment until the next visit because I have worked in the service industry for a good portion of my life and recognize how exasperating someone walking in last minute can be, especially a new patient. I would highly recommend Dr. Cooper as he makes himself available 24 hours a day for emergencies and that is hard to come by nowadays.