The staff were able to get me in on very short notice. Their hours are great - open evenings and Saturday/Sunday. My two cats just loved Dr. Rochelle and she was so very gentle with them. Dr. Rochelle explained every procedure thoroughly to me and was very transparent with pricing. Even after that, the final bill was much less than I was expecting. She genuinely cared for my animals and me. After looking for emergent issues, she came up with a plan for treatment for my cat to try to determine what is going on. The staff provided choices on prescription food suitable for any budget and need - plus if they didn't have it, they were quick to order it for you. It is very clear that all the staff at St. Norbert deeply care about their work, their clients, and the animals they treat. I cannot recommend them enough. Plus there was a super cute pup at the front desk with his little tongue hanging out!