Booked an afternoon highlight, cut & style a week ahead. Was called in the morning the day of the appointment asking me to cancel my appointment since the stylist called in sick. I asked to have the highlights done anyway since I had an important event scheduled and at least wanted to have my regular highlights done. Receptionist said that was ok but I would have to leave with my hair 'wet' since there was no one available to dry my hair. After the highlights were completed (which look wonderful) my colourist made arrangements to have my hair 'power-dried'. Not the results I wanted but they made due.