Dear Storm Hair Group,
I do not like complaining or writing bad reviews but in this case I feel like it is necessary. On Monday, I came in for a simple haircut. I only asked two things; that my hair was not cut past my shoulders, and that I wanted layers to thin out my hair because it is thick. What I received was embarrassing. The stylist had split my hair into two - the bottom layer and the top layer - from there they had cut the bottom layer super short (just at my shoulders) and then the top layer was left long. At the end of the haircut, they had stated that they “did not blend the two layers together so that it gave the impression of layers.” I did not ask for the impression of layers, I had asked for layers. I realized that this haircut was not great, but I do not like to make scenes or create situations, so I thanked the stylist, paid and left.
When arriving home, I looked at my hair and it was completely - as said by another hair stylist not at your studio - botched. My hair did not blend well, my hair was uneven and chunky in places. Below I have attached a close up picture of my hair as an example.
Today I went to another hair salon to get it fixed and the stylist there outright told me that they had no idea what the stylist at your establishment was thinking, and due to how uneven my hair was, we had to cut more off than anticipated in order to fix what he had done.
This is not the first time I have been disappointed with your service. A year ago I came here and although I did like the haircut I received, the stylist who did my hair complained the entire time about how I should have told reception that I wanted extensive things done to my hair and that it would take a long time - I only wanted a wash and a cut.
The money I paid at your establishment I knew was pricy, but I since you had a good reputation I was fine with paying for quality. However, I did not receive that, and after these last two experiences I will not be coming there again.