The ladies in the office were welcoming when I arrived. They seemed knowledgeable and caring. It was my child's first time seeing Dr. Tran. The Doctor was also very nice. She answered all of our questions and was kind and cheerful. The office was very clean and organized.
Calling to make the appointment was a bit of an ordeal. The lady on the phone was very difficult to communicate with. She did not understand how our Insurance worked (a high deductible, health savings plan. Pretty normal really). She kept asking me about our copay, which we don't have. I was calling for a preventative care appointment either way. She seemed so confused and rude. I was on the phone with her for 20 minutes. Then she called me back to remind me to bring my insurance card, which is very obvious. Very frustrating experience.
I am not looking forward to calling for an appointment in the future, but I would definitely recommend Dr. Tran.