Their cleaning service is very inconsistent. It's never great, only satisfactory. Our environment is tough (steel mill) and they seem to cut corners in that rugs are not swept, shower mats not removed prior to cleaning the floor, walls not wiped and trash container lids not cleaned. Sometimes these things are done correctly, other times poorly or not at all. The GM is responsive to my emails and phone calls and the service does improve for a period of time and then regresses. This past week was a disaster regarding the cleaning. The GM told me it would be much improved this next week so we'll see.