When I came into the shop and gave my name, the girls acted like I did not have an appointment. Then there was a discussion about who had time to do my hair and who wanted to take care of me. Marie rushed me back to the chair, looked at my hair quickly and had Drew go mix up the highlighting mixture. Marie had Drew hold the sheets of foil and she put those in my hair so fast, because she had another customer coming in that she needed to take care of. It was a terrible experience and it was a rush, rush, rush job. The only good thing was Drew-she was very nice. And over $170 later, I was very disappointed. I should have walked out when I first arrived.