Worst salon experience ever! Blowout looked horrible. So bad, in fact, I went home and re-washed it. Looked ten times better. wash was rushed. Stylist asked if I wanted volume or sleek blowout; I chose volume. She proceeded to dry my hair with a paddle brush, no round brush. The end result was stick straight (forget the bouncy, shiny hair blowouts are known for) and stuck to my head. My hair was so flat and limp I was embarrassed at how bad I looked. I felt and looked like a complete idiot. She finished with a heavy application of dry shampoo, despite the fact that I told her I disliked Aveda dry shampoo. Why you would use dry shampoo in a fresh wash is beyond me. I think she saw how bad the roots looked and was trying to salvage what she could. Who knows. Her station was unclean as well - tons of blonde hair on the floor beneath my feet and foils lay everywhere. At the end, she followed me to the reception desk and rang me up. I though that was the receptionists job? She proceeded to stand there and stare while I signed the receipt and made out the tip. Hindsight I should have had the guts to either not tip or refuse to pay or both; but it was rather uncomfortable with three people staring at me from behind the desk. I will never go back to Heather. Terrible experience.