Amanda was awful. She was stated, by the front desk assistant, to be the in house color expert. However, she refused to do what I asked and did an all over color instead. I requested that she only go two shades darker, but she turned my light-medium brown hair, black. Jet black! I was candid and told her I did not like it and her only response was "okay." The picture and specific instructions I gave included pointed instructions: NOT black!
Additionally, she was sloppy: she put color all over my otherwise invisible baby hairs around my forehead so now I have to have those waxed on top of paying to have my color fixed. She got color all over my ears and I spent a lot of time while she was in the break room trying to wipe the excess color off. She didn't check on me while I was processing but stayed in the back room the entire time until she brought me to the wash bowl. Aveda salons are usually very top notch proving a scalp massage at the shampoo bowl or a hand treatment while you process, not Amanda. She was the worst I've ever had and has very little actual coloring skill.
I can't believe I paid $137 for all over color that is jet black. A complete waste of my money, time and resources. I'll likely pay that again just to have someone else fix this.
Natasha, your experience is a rare one indeed. With over 1100 reviews at a rating of 96%, we have worked diligently to maintain that standing. However, your experience was clearly not what you should have received or deserved. We are truly sorry for that. Our wish would always be to deliver the perfect service and a big smile at the end.
Because we fell short of that goal, we would love the chance to make it right for you. Your satisfaction is of great importance to us and given the opportunity, we will go the distance for you. We also guarantee all our services and would be happy to refund your payment. We would love to take a look at you hair and find a solution for you. We will be reaching out to you privately to remedy this situation immediately.
Once again, we hope that you will accept our heartfelt apology.
Sincerely, Studio Donna