The cake looked beautiful, but that was the only good part of this deal. We were told to keep it refrigerated until about 1-1/2 hours prior to serving it. We brought it out to warm up and within 45, the frosting on the sides of the cake was slipping off. We tried to fix it as best as we could for my daughter's birthday celebration, but it wasn't the same. Then to top it off, the cake was dry. Poor quality!
All of this was after the horrific customer service we received. I had to drive from Ballard to West Seattle to pick up the cake and the traffic was unbelievably bad. I tried to call many times and finally someone answered the phone. I explained that I was on my way but stuck on the viaduct, all you would say was, "I can give you ten minutes past six. I have family in town and cannot wait. If you cannot pick it up until the next day, it will cost you $20 extra." I pleaded with you to wait until I got there, but your family was more important than your customer panicking that her daughter's cake was locked in a bakery. I had to pick it up on a Thursday because you said you didn't have room in your small refrigerator to keep it until Friday, but obviously you did or it would have been sitting on the counter.
Worst customer service ever and the cake was subpar. Bakery wasn't small and unattractive as well. I WILL NEVER USE THIS BAKERY AGAIN AND WILL TRY TO PASS ON THE WORD SO NO ONE EVER GETS TREATED LIKE THIS AS WELL!