The facial service I received was lovely! The information / customer service was a little below par. My appointment was at 2:30pm, and I arrived at about 2:25. I was not taken back for the appointment until 2:45, and the service didn’t actually start until nearly 3pm, and yet finished at 3:30. My esthetician wasn’t the most communicative person, and didn’t explain much of what she was doing. But it was overall a good service!