93.8% would refer friends and family to us

5 stars Customer since 2017

Karen did an excellent job on my pedicure.

Sumatra Salon & Spa replied:

Thank you Betty! We are happy you enjoyed your pedicure with Karen!!

4 stars Customer since 2017

My daughter and I had a wonderful relaxing time with Sam and Blair, we plan to visit them again soon but we also had the mani & pedi's and in this area it was stressful. The ladies were nice and pleasant but very unorganized. The young girl had never done a mani or pedi outside of school. She cut off to much nail off my daughter for an in grown toenail, and left the in grown toenail. She had to re-do both the mani and pedi several times. They forgot my daughter was in the chair and the other tech had to go find her because her water had already grown cold. They forgot to heat the towels so I had to sit covered in sticky drying sugar until they heated. Then she used it to wipe the table with. I could go on more but Lets just say that we went from de-stressed to stressed by the end. If not for the experience before by Blair and Sam I would not go back and I wont go back for nail's. Which is a shame I have 3 children getting married and we were looking for a full feature spa for gifts for the wedding Parties. So for Blair and Sam I will give them 4 stars and I'm highly likely to recommend them. They we caring, thoughtful and knowledgeable of there jobs and products. Even While getting our nails they both came to check on us before they left. So thank you Sam and Blair!! For making our day there worth the hurting toes!!

Sumatra Salon & Spa replied:

Thanks you so much for visiting and sharing about your experience. We are so happy that you enjoyed our spa services with your massage with Blair and your Facial with Sam. I apologize about your nail experience and appreciate talking to you the other day. I promise this was a one time issue that has been addressed and wont happen again. We look forward to seeing you soon and I appreciate comments always! Lori

5 stars Verified customer

I always get great service and a great cut at Sumatra.

Sumatra Salon & Spa replied:

Thank you and we are glad you chose Sumatra for your haircuts! See you soon!

5 stars Customer since 2017

Sheila does a great job with my cut and color (highlights and low lights) - she’s a pleasure to spend time with too! I love coming to Sumatra

Sumatra Salon & Spa replied:

Thank you Heather! :) We love having Sheila apart of the team as well. Thank you for your kind words and we look forward to seeing you again!!

3 stars Customer since 2017

Clean atmosphere, my partial wasn't incredible but definitely not below average.

Sumatra Salon & Spa replied:

HI Amanda! We appreciate your feedback and would love to know more. We value your opinion and appreciate it! We look forward to seeing you soon!

5 stars Customer since 2017

Lovely, friendly salon in Virginia Beach. The employees seemed happy, the owner was really nice, they gave me a big welcome and a tour before my service. My stylist Lucie, was very professional, pleasant, and experienced. She did an excellent job of asking about my concerns and how I wanted my hair to look and I am very happy with her work.

Sumatra Salon & Spa replied:

Thank you for visiting us Holly! WE appreciate the detailed comments and look forward to seeing you on your return visit. Thanks for trying us out and trusting us with your hair!

4 stars Verified customer

Lucy was awesome. She cut my hair exactly like I wanted, and it looks great.

Sumatra Salon & Spa replied:

So happy you visited Sumatra and had the chance to meet our newest team member. While not new to the industry, we are thrilled to hear such positive comments. Thanks you for the feedback!

5 stars Customer since 2017

Great color and relaxing experience!

Sumatra Salon & Spa replied:

Thank you Paige! We appreciate you sharing your experience and happy that both Kara and Erika are able to satisfy you with your color and cut! See you soon!

5 stars Verified customer

Mu haircut with Kara wonderful. She had cut my hair once before a couple of years ago and was very focused on understanding the line, length and style since my hair was very outgrown. it was such a pleasure to have her provide such great service and an awesome cut. I look forward to my next appointment with Kara!

Sumatra Salon & Spa replied:

Thank you so much for your kind comments about Kara! We enjoy having her on the team! Looking forward to your next visit with us as well, thanks again :)

5 stars Customer since 2014

Fantastic never go anywhere else

Sumatra Salon & Spa replied:

Thank you for your comment Robert! We enjoy having you be apart of the Sumatra family!

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