Reviews

Sumatra Salon & Spa

5 stars Verified customer

Blair is an excellent massage therapist. She knows her craft and science.

Sumatra Salon & Spa replied:

We couldn't agree more and we thank you for your feedback! We look forward to seeing you in the future!

5 stars Verified customer

Kevin is the best hair stylist ever!! He has a gift for bringing out your inner beauty and finding just the right cut and color. Can't thank him enough!

Sumatra Salon & Spa replied:

SO happy you enjoy your haircut with Kevin! He is pretty fabulous! We look forward to seeing you on your return visit.

5 stars Verified customer

Sheila is always such a pleasure to come in to and does a great job with my hair. Even when it's time to change hairstyles (which is a scary thing for me), I know I'm in good hands and will love my hair when I leave.

Sumatra Salon & Spa replied:

Thank you so much for your feedback! We also think that Sheila is amazing and we are so happy to hear that you are enjoying your new hairstyle! We look forward to seeing you in the future!

5 stars Customer since 2015

Had a great experience with Kevin, as always! He listened to my ideas and concerns, and -- once again -- I am very satisfied with the end result. Kevin is 5 stars all the way!

Sumatra Salon & Spa replied:

Yay! Kevin is a rock star and we love that you are so happy with him. We will see you on your return visit in a few weeks!

5 stars Customer since 2015

As always, very pleased with the service and the great cut and color by Kevin! Never disappointed.

Sumatra Salon & Spa replied:

Thank you Nancy for your feedback! We think Kevin is awesome too and we are so happy to hear you enjoyed yourself! We look forward to seeing you in the future!

5 stars Customer since 2017

Awedome from the get go. Staff was wonderful masseuse out of this world. Best massage I've ever had!

Sumatra Salon & Spa replied:

Thank you Nadine! We are so happy you were please with your massage and we look forward to seeing you in the future!

5 stars Verified customer

Pleasant atmosphere, greeted when I entered, perfect day at the salon

Sumatra Salon & Spa replied:

Thank you for your feedback! We are so happy to hear you enjoyed your visit! We look forward to seeing you again!

4 stars Verified customer

My facial with Samantha was amazing! She is so sweet and personable, I immediately felt at ease. Next was my massage with Blair: absolutely incredible! I injured my shoulder moving furniture and she identified the problem area and was able to significantly increase my mobility as well as decrease my pain level. I truly can't say enough good things about her! Literally, the best massage I have ever had!! My only disappointment was the pedicure with Apolomata. She barely greeted me and was quite sullen for the first part of it and barely spoke. What a contrast from Samantha and Blair who were so friendly and engaging! I asked if she could do a design on my big toes and she said no. My biggest issue is that I have a lot of dry skin on my heels and she barely addressed that and her massage was super short and weak. My main reason for pedicures is for the roughness to be softened. No one would believe that I just had a pedicure from all of the rough skin left. This was a gift certificate for my birthday and while I didn't buy the services, I did pay 20% tip to everyone which I would not have done for the pedicure except that Apolomata hovered at the front desk the whole time making me super uncomfortable to the point that I felt obligated to tip her 20% even though she underperformed the other two substantially. Finally, your front desk lady is awesome!! She offered to order my lunch and pick it up which was above and beyond in my opinion. I am moving next week but will be back regularly to visit and will absolutely book with Blair and Samantha again but will go elsewhere for a decent pedicure.

Sumatra Salon & Spa replied:

Thank you for taking the time to share about how awesome the majority of your visit was with us! I apologize that you were underwhelmed by the experience regarding your pedicure. We have recently hired someone just dedicated to nails, so I now you will be happy going forward. We look forward to seeing you on your return visits to VA Beach! Have a great day!

5 stars Verified customer

The music is a bit loud. We come to relax and to get our hair and nails done not to listen to club music and bar music. Softer music would be more relaxing for the client and the employees. Other than the music, the experience is always wonderful!!!

Sumatra Salon & Spa replied:

HI! So happy you are pleased with visiting Sumatra and enjoy your experience! So sorry about the music! As the owner, I have reviewed the music protocol and that will not happen in the future. We listen to alternative/contemporary music that is typically relaxing and happy/upbeat. All our employees are aware and will not alter the station while I'm away :)

3 stars Customer since 2015

good as usual, just wish we were told about the masseuse, instead of at the last minute, to find out it is a male, after asking repeatedly, no males. i would have gladly rescheduled.

Sumatra Salon & Spa replied:

HI Trey! We appreciate your continued surprises for your wife year after year. We love being able to pamper her! I am very sensitive to booking preferences and will revisit this with whom booked the original appointment. When I called to share the news that Blair was sick (found out at 10:15am, appt at 11:00), I asked about preferences and rescheduling, but nothing was mentioned. We want every guest to enjoy their experience and will make a note in your file for future massage appointments for your wife. We appreciate your feedback and will not let this happen again!