SO happy you enjoy your haircut with Kevin! He is pretty fabulous! We look forward to seeing you on your return visit.
Sheila is always such a pleasure to come in to and does a great job with my hair. Even when it's time to change hairstyles (which is a scary thing for me), I know I'm in good hands and will love my hair when I leave.
Thank you for your feedback! We are so happy to hear you enjoyed your visit! We look forward to seeing you again!
My facial with Samantha was amazing! She is so sweet and personable, I immediately felt at ease. Next was my massage with Blair: absolutely incredible! I injured my shoulder moving furniture and she identified the problem area and was able to significantly increase my mobility as well as decrease my pain level. I truly can't say enough good things about her! Literally, the best massage I have ever had!! My only disappointment was the pedicure with Apolomata. She barely greeted me and was quite sullen for the first part of it and barely spoke. What a contrast from Samantha and Blair who were so friendly and engaging! I asked if she could do a design on my big toes and she said no. My biggest issue is that I have a lot of dry skin on my heels and she barely addressed that and her massage was super short and weak. My main reason for pedicures is for the roughness to be softened. No one would believe that I just had a pedicure from all of the rough skin left. This was a gift certificate for my birthday and while I didn't buy the services, I did pay 20% tip to everyone which I would not have done for the pedicure except that Apolomata hovered at the front desk the whole time making me super uncomfortable to the point that I felt obligated to tip her 20% even though she underperformed the other two substantially. Finally, your front desk lady is awesome!! She offered to order my lunch and pick it up which was above and beyond in my opinion. I am moving next week but will be back regularly to visit and will absolutely book with Blair and Samantha again but will go elsewhere for a decent pedicure.
Thank you for taking the time to share about how awesome the majority of your visit was with us! I apologize that you were underwhelmed by the experience regarding your pedicure. We have recently hired someone just dedicated to nails, so I now you will be happy going forward. We look forward to seeing you on your return visits to VA Beach! Have a great day!
The music is a bit loud. We come to relax and to get our hair and nails done not to listen to club music and bar music. Softer music would be more relaxing for the client and the employees. Other than the music, the experience is always wonderful!!!
HI! So happy you are pleased with visiting Sumatra and enjoy your experience! So sorry about the music! As the owner, I have reviewed the music protocol and that will not happen in the future. We listen to alternative/contemporary music that is typically relaxing and happy/upbeat. All our employees are aware and will not alter the station while I'm away :)
Customer since 2015
good as usual, just wish we were told about the masseuse, instead of at the last minute, to find out it is a male, after asking repeatedly, no males. i would have gladly rescheduled.
HI Trey! We appreciate your continued surprises for your wife year after year. We love being able to pamper her! I am very sensitive to booking preferences and will revisit this with whom booked the original appointment. When I called to share the news that Blair was sick (found out at 10:15am, appt at 11:00), I asked about preferences and rescheduling, but nothing was mentioned. We want every guest to enjoy their experience and will make a note in your file for future massage appointments for your wife. We appreciate your feedback and will not let this happen again!