When I checked in the person at the counter said she would get my stylist. I sat down and waited but she was on her cell phone and did not go notify her, Then she went to the bathroom and helped 2 people check out and I was still sitting there. After 20 minutes I went back up and she acted like she had never seen me before.
The stylist was great but when she reviewed the formula with the teacher she was told it could not be correct and they changed it to something else. Now my roots are not the same color as the rest of my head. I just wanted the same formula and color. I have been coming here for 30 years so I am clearly committed but the transition between students and the formula is a tough one some times.