Diagnostic was quick but cost was $300+ when I cost compared. Manager made price compensations & work was completed quickly. However I have already had to return once for some leaking from a loose connection, and have ANOTHER appointment for what is assumed to be the top fuel pump seal leaking, however I'm told the work can't be completed with a full tank of gas since the tank has to be removed. Initially i would have said i had an awesome experience, but already having returned once with another visit pending has significantly changed my opinions!
Lisa, we know that car repairs can be quite the headache, and we can understand how you are feeling. We offer a Free scan of the on board computer which will allow us to pull the error codes, we use those for further diagnostics. Although the code does give us the direction to look into, it does not tell us specifically what is wrong, this is where a trained diagnostic technician and his specialized tools come into play. For this, we much charge a diagnostic fee, based on an hourly rate. We know that you will soon be thinking and then posting that you had an awesome experience, as that is our goal!