87.9% would refer friends and family to us

5 stars Customer since 2018

The service was excellent. We had made and appointment which was easy to do. We were advised of some issues that would need to be taken care but we were not pressured into getting. They did explain everything and awnsered all our questions. They provided exact quotes for the services they recommended.

5 stars Customer since 2015

Came in for an oil change and found that I had issues with my battery. I greatly appreciate the hard work of the employees at Sun Auto for pointing that out! Always been great to me and my car. Alan was very helpful with my issue and patient on contacting me despite our horrible phone connection. Great job you guys!

1 stars Customer since 2017

Didn’t feel that I as the customer was treated with any kind of consideration by the desk staff. The mechanics are always SO great at their job there and super kind and knowledgeable and professional, but not the desk guys. My first experience was sub par and my second experience for a chance at redemption was even worse. Will not be back.

Sun Auto Service #72 replied:

Melissa, we appreciate you letting us know about your experience.We're glad to know that you are pleased with our Technicians, however, we're saddened to know that our front office staff did not meet your expectations. We'd like the opportunity to discuss your visits with us to get a better understanding as to why you feel this way and will be reaching out to you right away. Please expect a call from the Store Manager. Thank you.

5 stars Customer since 2015

I appreciate the service being able to get my inspection and oil change done while I waited, and was accurate as to the wait time. The price is good for the quality of your service and the time to get it done. Great work!!

5 stars Customer since 2017

Great service!!!

5 stars Customer since 2016

I've had nothing but good experiences with Sun Auto, although the on-line appointment system could be improved --- once received approval of my requested appointment except the Sun Auto response system didn't send the approval out until 30 minutes after my requested appointment. Ignoring that one conflict, the personnel are always courteous, knowledgeable, and enjoyable to talk with. The actual interface with the staff was exceptional and they stuck to the appointed schedule and did a very quick, yet thorough job. Having been to Jiffy Lube, Pep Boys, and a number of other quick service organizations, Sun Auto was by far the most professional experience --- and in my case, they were conveniently close to where I live.

3 stars Customer since 2018

Wait time is ridiculous. I have yet to get out in under 4 hours.

Sun Auto Service #72 replied:

Peter, thank you for your review. We apologize for the wait times you've experienced while visiting our service center. Unfortunately, schedules fall behind for a number of reasons. In most cases, delays are related to parts delivery complications, as we are at the mercy of our parts distributors. Rest assured, once parts arrive, our technicians work as efficiently as possible to provide the quality service you deserve. We understand that waiting for your vehicle's completion can often be an inconvenience, which is why we offer a free shuttle service that can provide you a ride to your home or office so you may wait comfortably. We look forward to your next visit knowing it will more than meet your needs.

5 stars Verified customer

Always receive great service.

5 stars Customer since 2011

The staff is always friendly, knowledgeable and very professional.

5 stars Verified customer

you guys are a serious strain on my fixed income budget, but you do the work right, tell me the straight truth, and get things done on time every time.

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