Sun City Animal Hospital
Veterinary
9320 W Lake Mead Blvd
Las Vegas,
NV
89134-8310
(702) 228-4411
Mon - Fri: 7:00AM - 7:00PM
Sat: 7:00AM - 5:00PM
Sun: 8:00AM - 5:00PM
About
Sun City Animal Hospital was established in 1993 as a full-service veterinary hospital, providing care for dogs and cats in the Summerlin/Sun City/South Shores area of Las Vegas. As the community flourished, the hospital has grown to a six doctor practice offering services 7 days a week and providing on-site, 24-hour care. We offer appointments but walk-ins are also welcome.
Services
- Anesthesia
- Behavior
- Boarding
- Canine and Feline Practice
- Cardiology
- Critical Care
- Daycare
- Dentistry
- Emergency Medicine
- Internal Medicine
- Nutrition
- Preventative Medicine
- Radiology
- Reproductive Medicine
- Surgery
- Therapeutic Laser
- Ultrasound
Languages
- English
Insurance
- Most insurance accepted
Payments
- Care Credit
- Cash
- Check
- Debit
- Mastercard
- Visa
Staff
Carren Knehr
Certifications & Memberships
2 stars Anonymous Featured review
When I dropped off my cat on the afternoon of Thursday, August 1 for his dental on August 2, I told Dr. Segal that I had received reminders that the cat required his FVRCP vaccine which she said he would receive during his stay. Because I am not able to administer meds myself he needed to be boarded, and since he had to have a tooth extracted, thereby requiring 5 days of meds, I was told he could be picked up on Wednesday, August 7, and that I could do that any time that day. I indicated to more than one employee I would be there between 4 and 5 p.m., (I arrived at 4:40). Upon arrival I was asked why I was there and did I have an app't. I stated I didn't need an appt; I was just picking up my cat. That began a few mis-steps. I was put in a room to wait for both my cat and a vet. The cat was brought into room about 5 minutes later and I was told to wait for vet. I indicated I only had a very few minutes. A couple of times I again inquired how much longer it would be. By 5:10 I said I needed to leave immediately. Then, one of your techs said well o.k., if you don't have any questions go ahead and go. If they had told me that initially I wouldn't have wasted time waiting! They apologized for the confusion and I left. A little more communication between your employees is definitely needed. Upon my arrival at home I checked the invoice I received, line by line. Cat did not receive the FVRCP injection that was required and I was told he would, which he did not!! I was also told he had received a bath. I have had him bathed several times and know exactly how he should look after a bath. He was not bathed while there for his dental. So....no FVRCP and no bath which were both supposed to happen. I have moved and am no longer close to Sun City Animal so returning anytime in the near future is not an option. The only person working that seemed to be able to handle everything and always knows what he is doing is Joe. The rest of your staff were considerably below my expectations. Not at all satisfied with this visit.
On behalf of Sun City Animal Hospital, I would like to apologize for the less than acceptable customer service you have received. Upon speaking to Dr. Knehr, it was made clear that there have been multiple incidents where we have not provided the level of care that we strive for. Again, we are sorry for this miscommunication and lack of timeliness, and if there is absolutely anything we as a hospital can do to remedy this situation, we genuinely would love to work with you.
1 stars Anonymous Verified customer
Rude, condescending and inconsiderate vet tech, and did not even see veterinarian during the visit. Will not return here ... Read More
5 stars Taryn L Verified customer
Excellent service. I was super confident in the whole experience and my little fur baby needed to have his very first sm ... Read More
5 stars Lindsay G Verified customer
The front desk staff had my notoriously nervous pup immediately at ease. Although he was a wreck in the exam room, the a ... Read More
5 stars Diane P Verified customer
I have been bringing my animals to Sun City Animal Hospital for six years and have always been very pleased with all the ... Read More
5 stars Matt/ Sandi P Verified customer
Love it. Quick and easy
5 stars Lorin C Verified customer
Emergency fit in, so wait was longer than desired. But got in and service was excellent. Just what Jude needed. Thank yo ... Read More
5 stars Erin M Verified customer
Been coming here for years with great service.
5 stars Richard K Verified customer
Well, I have been a customer for 18 years, and they always do their best
and truly care about your pets.
5 stars Lori U Verified customer
I always feel good about leaving my pet here and feel they are very safe and well taken care of , the only thing is my h ... Read More
3 stars Mary A Verified customer
I was totally shocked at the price Dr.Sigel quoted me for Cali"s tooth extraction and cleaning. I was also shocked that ... Read More
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