90.2% would refer friends and family to us

1 stars Customer since 2018

The staff there was very friendly and helpful. My experience however was not so great. I was quoted $1400 to rebuild my front differential on my suburban. I get a call 3 days later saying the front differential need a little more work than they thought so it would now be $1850. but the good news it would still be cheaper than my other quotes for $2000 at another shop. (I had left that quote on the center console). At that point there was no option to put it back together and take to another shop so I had to just fork out the addition $450.

I was not happy at all that a rebuild just went from 1400 to 1850 for still a rebuild nothing else different after the work was started. I feel they increased the price because they saw the competitors price but gave me some other lame excuse. You quote a rebuild honor the quote for the rebuild.

The difference was the competitors price was rebuild front differential front and rear brakes, and front and rear rotors. I told the gentlemen this on the phone and they offered me 10 free oil changes 200 value. That I fee was good customer service but no where worth the redemption of under quoting the job. basee Off my experience here I will not be going back for future services because I am not a fan of being quoted one price and paying another. Really disappointed because the staff was great and friendly.

Sun Devil Auto #21 replied:

Thanks for your review, Cameron. We're glad you were pleased with the courtesy of our staff. We understand your concern regarding the change in price to repair the differential on your Suburban. The original quote provided was for a standard rebuild with bearings and seals. Once the repair was started, it was determined that a stub shaft, a special order part, was required, thus the change in price. Unfortunately, because of the complexity of this kind of repair, we cannot always predict these sort of unexpected complications. We're sorry for any confusion and would be happy to discuss this matter with you further should you have any additional questions or concerns. We invite you to contact the service center and speak with the Store Manager at your convenience.

5 stars Customer since 2018

These guys are amazing. Austin is awesome and very relational. Only company in the area that does free AC checks!

5 stars Customer since 2018

Very friendly.

5 stars Customer since 2018

Austin was extremely welcoming and helpful through the entire process. I will never go back to the dealership again!

Nice job at taking care of the customer Sun Devil Auto - This is the magic of hassle free support!

5 stars Verified customer

Excellent service

5 stars Customer since 2017

Was excellent

5 stars Customer since 2018

Quick, professional service. Desk

person/people were super nice

5 stars Customer since 2009

Had to have the Transmission replaced/repaired. This of course is never the thing you want to hear about needing to be repaired on your vehicle because you know the cost ahead, but Austin and staff made the process easier to swallow. I always feel so welcome and appreciated when I go in. Thank you guys for not making it suck more than it had to.

5 stars Verified customer

Great experience.

5 stars Customer since 2018

Great service, the people in the front desk is very friendly and knowledgeable.

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