94.6% would refer friends and family to us

5 stars Customer since 2011

Once again, Mike and his team went out of their way to take care of my family's vehicle. No other Auto repair shop will see any of my vehicles except Mike and team 28. Thank you.

5 stars Customer since 2009

Mike was great in contacting us after inspecting our vehicle. We let him know we were going on a road trip, and he identified some hoses that needed to be replaced. We could have let them go (weren't leaking yet), but he explained that if we did them now, it would keep us from being stranded on the side of the road in the heat. --- Smart Man (duh)...

5 stars Customer since 2018

Super friendly and honest

5 stars Customer since 2018

Very happy with the service and prices, they offered a coupon without even asking. We were dropped home and picked up after fixing my vehicle. They close at 5 on Saturday, but still they worked beyond their time. Very friendly, helpful, humble, modest staff........In future would love to go Sun Devil Auto #28. Thank you so much for the wonderful services.

5 stars Verified customer

Very friendly didn’t try sell me something I didn’t need. Check car troughout

5 stars Customer since 2014

Always curtious and knowledgeable. Always recommend to anyone.

5 stars Customer since 2017

They always are so helpful.

3 stars Verified customer

I’ve been going to this location since it first opened for business and I’ve noticed over the last few visits that the quality of service is becoming less and less desirable. For what should be an easy and fast oil change, with no tire rotation, it unnecessarily turned into a 45 minute job. Here’s what I mean - the young technician raises my car on the car lift, walks away for about 10 minutes to chat with coworkers, then returns to drain the engine oil and then walks away again for about 8 minutes to again chat with coworkers. It took nearly 20 minutes just to drain the engine oil....common, really! He then proceeds to REALLY take his time through the rest of the oil change process. And here’s the kicker to my recent experience - once completed with the simple oil change, the same technician pulls my car out of the service bay, parks and leaves my car running unattended out in front of a neighboring service bay for about 5 minutes just so he can further chat with a coworker in the parking lot around the corner of the building. He finally returns to my car, parks it in an empty parking spot and then finally turns in my key to the service desk to complete my oil change experience. The bays were 3/4 full with cars so this location wasn’t busy enough to justify this young technician needing to be away from my car for lengthy periods of time. This should have been quick and easy service to my car but it was turned into another unnecessarily long experience. If you want to make it seem like the customer is getting his/her money’s worth of service, extending the labor time isn’t the right way to go about it.

Sun Devil Auto #28 replied:

Thank you for your feedback. We're deeply sorry to hear that your recent experiences have been less than satisfactory. We appreciate you bringing this issue to our attention and will be sharing your comments with all our staff to help improve the overall customer experience. Your time and business is very important to us and we understand your frustration. We understand your request for anonymity however, we would like an opportunity to make things right. We ask that you contact our service center, at your convenience, and ask to speak with the Store Manager.

5 stars Customer since 2017

These guys always take such good care of us! I would highly recommend them!!

5 stars Customer since 2017

Always have such a great experience here. The staff is extremely friendly!