Both the technician and the salesman LISTENED to our needs and desires before recommending solutions. The immediate, necessary repair was completed quickly, efficiently and economically. The quotes for new furnace options were fairly priced, and explained thoroughly, so we could make an informed decision. Since out-of-town guests are arriving for the Christmas holidays, and the new furnace cannot be installed until after Christmas, SunGlow has assured us that if the immediate repair does not last, they will provide (free of charge) space heaters to keep our guests comfortable. This is extraordinary customer service at its best!