Even though we had a snag with the appointment time for the 2nd time..... Reminder card from 6 months ago had 12:30, The card in the mail said noon, and our email reminder had 1:00, everything went well.
The staff responded properly by apologizing for the mix-ups and told us they would be sure it did not happen again. The concern to address the issue was what impressed me.
The (Tim) McKay family