The staff took my cat to the back to attempt the ear cleaning, teeth brushing, nail trim, and vaccine boosters. I know they probably tried their best to do all the above, but were only able to perform the ear cleaning, before bringing her back out to end the appointment. I know my cat made it difficult, but I was expecting them to ask me to go back with her to help hold her from the start. I had to ask them if I could go back with her to at least get the boosters done. Boosters were done, but if I had not asked nothing further would have been performed.