My child's last appt was rescheduled without our knowledge so we show up to the appt and the front desk was not friendly about it. She indicated that THEY would not have changed our appointment without letting us know. Even after showing her the reminder text she still implied that we had made the change. Needless to say I was very upset that they had to SQUEEZE us into our regularly scheduled appointment. This is not the first time their "system" had a "glitch" and reschedule our appointment without notice.
I did not appreciate the front office's implication that we had made the change. Impossible, since I schedule appointments based on my child's school schedule so there would be NO WAY I would schedule it midday as they had it in their calendar.