1 Real people Answer the phone. (and I don't have to hear "If this is a True Medical Emergency, Hang Up and Dial 911 )
2 Nice, helpful people answer the phone
3 Office staff knows you and checks you in without a hassle, (and they don't sit behind a sliding glass window)
4 They have a Phlebotomist on staff which is w huge convenience.
5 They run the office on time
6 Refilling prescriptions requires one phone call, and they call you back wham it's done
7 Dr Suzuki walks out, greets you by name, says hello and invites you into his office.
8 He is a good Doctor who listens to you and treats you as a person rather than a patient.
9 I have found him to be smart and insightful and genuinely helpful
10, I don't have a 10, so I'll say he is Good looking .