The flexibility of times and the expertise of the staff makes my visits to SVAC a very positive experience. My kids love going to PlayCare (even after going the day before) and I get time to workout and sit down with a coffee before I go back to children wrangling. My time has been purely positive here.
Fabulous feedback - thank you for sharing! Our goal is to create a welcoming Club environment that is relaxing for parents and children. With a little fitness thrown in for good measure too! We're thrilled that you found our Club and that we are meeting your expectations!
Customer since 2017
Very friendly staff who provide quality customer service. Outstanding classes with energetic knowledgeable instructors. My wife and I are very pleased with the club.
One suggestion we have is to have a shorter access time to upcoming classes. we have found that many people sign up and then cancel at the last moment. It has been difficult to access some of the classes due to over-booking.
We are enjoying ourselves and are very happy we are new members.
The atmosphere at SVAC provides a desired setting for my weekly workouts. The gym area is never too crowded which allows me to complete my workout in an efficient manner. There is multiple options of cardio equipment so I remain focused completing that aspect of my routine. I have been doing pilates with one of the amazing personal trainers for over a year now (SR) and she managed to improve my core strength, flexibility and lumbar sacral range of motion. Furthermore, it so nice to see familiar faces and be greeted by personal trainers like (MO) while working out. Lastly, I love to finish my workouts with a nice relaxing steam and shower.
Great birthday party. Very well organized by the staff; they confirmed the booking and numbers days in advance yet were flexible when we needed to add two more children the day prior. The party room was set up and ready for us when we arrived. The staff was very organized and timed out the party perfectly. Super organized! Kids and parents had fun!
By my count there are less than 10 day use lockers in the men's. The shower is missing tiles and the lockers are in rough shape. The men's locker room needs a proper refresh. Everything else about the club is great. Service is excellent, equipment is well maintained, lots of space for my workout.
I'm a long term member and have never participated in these surveys because I was always satisfied with the club. The past six months......not so much. The new layout is optically and physically too congested and a lot of members I chat with agree. I can't imagine how difficult it would be if I was to workout at peak times. The men's shower room looks run down as well. I'm actually seriously considering leaving and moving to Goodlife.