Every time I bring my pets in, Southwood Drive Animal Clinic takes their time, listens, and answers all of my questions. Neither Dr. Penn not Dr. Ashburn ever make me feel rushed and give me their full attention. The staff at Southwood is amazing! While I was there, I had to wait--which I don't mind--and the staff gave me updates and communicated about my wait. A new staff member had joined the team and another staff member was training her--she was so patient and kind to the trainee. They apologized that it was taking a bit longer, but I appreciated how well the team works together! There was a hiccup with the billing system--again... I didn't mind at all...but I appreciated that the staff let me know what was happening. They were so patient, never losing their cool and being kind to me and each other the entire time.