99.8% would refer friends and family to us

3 stars Verified customer

Your service is perfect and thank you for taking terrific care of my dog. However, the prices are very expensive. I understand overhead expenditures cause prices to rise. However it is important to understand that people are more likely to wait before bringing their pet in. If the prices were more manageable, people would be more willing to bring their pets at early symptom signs effectively saving lives and shortening time suffered.

5 stars Customer since 2014

Have had only positive experiences with boarding, veterinary care and medication for my pets. Highly revcommended!

5 stars Customer since 2015

Every time I bring my pets in, Southwood Drive Animal Clinic takes their time, listens, and answers all of my questions. Neither Dr. Penn not Dr. Ashburn ever make me feel rushed and give me their full attention. The staff at Southwood is amazing! While I was there, I had to wait--which I don't mind--and the staff gave me updates and communicated about my wait. A new staff member had joined the team and another staff member was training her--she was so patient and kind to the trainee. They apologized that it was taking a bit longer, but I appreciated how well the team works together! There was a hiccup with the billing system--again... I didn't mind at all...but I appreciated that the staff let me know what was happening. They were so patient, never losing their cool and being kind to me and each other the entire time.

5 stars Verified customer

Great service from front staff.

5 stars Customer since 2008

Good even thought it was for a bad thing. We will miss that horse

5 stars Customer since 2005

Southwood Animal clinic and Dr. Penn and all the staff are amazing!!! They are so understanding and compassionate.

5 stars Customer since 2013

Very helpful. Thank you

5 stars Customer since 2017

Dr Penn and the staff did a great job with our dog. Had ligament repair and they treat him and us well. Surgery was completed the same day as the visit and he went home the next. Would recommend them to anyone needing vet care for their pets.

5 stars Customer since 2017

Excellent ! Thank you Dr Blount...........

5 stars Customer since 2017

When I walked in I felt like I was walking into someone's home. So clean and well taken care of. In the examining room same feeling very comfortable and clean. The staff is so friendly and helpful. The care I received for my pet was the best. We are very fortunate to have these wonderful doctors in Lufkin.

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