You never have to wait more than a couple minutes for your appointment when you get there. He is thorough with his adjustment, and always asks and listens to any pain you may be feeling so that he can address it. It is a small family run business, and it feels welcoming from the first time you go. I went because I suffer from migraines, and the amount and severity of my headaches has decreased tremendously since I started going. I look forward to my appointments every month.