Wyatt was totally professional, knowledgeable, warm and fun. I have very thick, course, wavy hair that has only been straightened by a stylist, for 30 years, with extensive blow drying and flat ironing. Wyatt miraculously straightened my unmanageable hair with ONLY a blow drier and brush, in a minimum length of time!! NEVER been done before! My hair was soft, shiny and straight!! He is a valuable asset to the highly regarded Aveda brand.