Everyone was friendly. They all seemed to know what they were doing. We had a little bit of a wait in each step of the process. I'm not sure why I had to pay 60.00 dollars to have my daughters eyes check, being that she has Caloptima. I think for buying the economy frames, 150.00 is still a lot of money. I think everyone is getting so used to high prices and being gouged that they think 150.00 and an extra 60.00 is not bad. If you were poor like us, it might as well be a million. Thank you.