5331 Summer Ave.
Memphis, TN 38122

Mon - Fri: 8:00AM - 5:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

97.1% would refer friends and family to us

5 stars Customer since 2017

As always the service was excellent. Job Well Done.

5 stars Customer since 2014

Always friendly with quick service makes for an easy and enjoyable encounter!

5 stars Customer since 2017

Great as always

4 stars Customer since 2017

I was pleased with how easy it was to both get a quote and schedule an appointment. The staff was friendly and gave a th ... Read More

5 stars Customer since 2015

Service is always excellent!

5 stars Customer since 2017

Quick service, great pricing, great work!

Taylor Auto Care replied:

Thank you so much for taking the time to review us. We value what our customer's think and appreciate any feedback given. We look forward to helping you with all of your car care needs.

5 stars Customer since 2017

What a great team. Very friendly and informative. Treated every customer like an individual. We'll definitely be taking ... Read More

Taylor Auto Care replied:

Thank you so much for taking time to review us! We treat every customer like part of our family. We look forward to taking care of your car care needs now and in the future. Go TIGERS!! :-)

5 stars Customer since 2017

Very nice an sweet pple have done great work on mi truck

Taylor Auto Care replied:

Thank you for taking the time to review us! Glad we could get your baby back up and running for you. We look forward to helping you with your car care needs in the future.

1 stars Customer since 2017

Despite Ranking the highest in google stars upon an internet search; the service was quite contraire. Having worked on c ... Read More

Taylor Auto Care replied:

First and foremost we at Taylor Auto Care strive to do our best and keep customer satisfaction our highest priority.

Invoice was written at 8:15am with customer complaint and self diagnosis. We took you in as a traveler immediately and put you ahead of work already scheduled. Vehicle was at operating temperature of 210 degrees when brought into the shop. Our technicians proceeded to run vehicle to verify customer's complaint and self discovery. Once technician was satisfied with issue, technician also found bad coolant temperature sensor. Repair order was approved for work and parts were ordered. Due to circumstances out of our control parts do take 20 mins on average for delivery.

As anyone in Memphis knows we have had heat indexes above 105 degrees for almost a week. We had to allow the vehicle to cool down to avoid burning or injury to our technicians. Per the manufacturer's labor guidelines, the thermostat calls for 2.2 hours, the coolant temperature sensor calls for .6 and the coolant flush calls for .7 which is a total of 3.5 hours of work not counting diagnostic and time for parts once customer approves order. You checked out at 12:15pm, which would be 4 hours you were here. You were only charged for 3 hours of work. So it would be safe to say that we don't take advantage of people, much less ones that are travelers.

We wish you the very best of luck on your musical journey.

5 stars Customer since 2015

Service could not have been any better than what we received. They are so friendly and helpful. It didn't take any time ... Read More