I have been a loyal client for 5 years at this salon. Recently, I had a lowlight appt. I drove 40 minutes from my home to the salon and within minutes of my appt. my stylist called in that she was ill. The salon was able to, within 10 minutes (!) on a Friday morning, get me taken care of with (2) of my stylists' colleagues ... Kristen and Jennifer. I believe 'Autumn' assisted me during the phone call notification and arranged these time slots with the other 2 ladies. I was not scheduled for a 'trim', and they were even able to accommodate this as well! As I was leaving, the store owner, Andrea, introduced herself. I met (4) new people today, including Mary, shampoo asst. THIS WAS BEYOND PROFESSIONAL. I was so impressed with the teamwork & pleasant attitudes of these women. Danielle, I hope you are feeling well again and I do want to extend my compliments to you in addition to this review. You are so knowledgeable about Aveda, always inquire of my family when we meet and am so thankful we have known each other for 5 YEARS!!! Taylor Stevens is worth the 40 minute commute. I hope many more customers come through your salon as a result of my review :-) Thank you so much for treating me so special!