98.2% would refer friends and family to us

4 stars Verified customer

I have been a repeat customer and have been satisfied with the work that has been done over the last few years.

3 stars Customer since 2013

Not quite as good a job as other times. The coverage and sanding seem uneven on some pieces.

5 stars Customer since 2009

Best job ever. Fast, neat with outstanding results......

5 stars Verified customer

Great job done by hard workers

5 stars Customer since 2012

Teak and Deck Professionals did their annual clean up of our patio furniture which they have done for several years. As always the young people who arrived were on time, courteous, laid down a tarp on the patio, and did an outstanding job. I highly recommend Teak and Deck Professionals.

5 stars Customer since 2009

Timely and professional service

5 stars Customer since 2009

Our furniture looks brand new!

4 stars Customer since 2011

We have used this service for six years and have always been pleased with their workmanship. We did have a little "hiccup" this year in that our appointment for the work needed to be re-scheduled due to an employee injury on a different job.....which was fine with us but the issue was we waited and waited and waited for the technician to arrive for our scheduled appointment time. I finally called about three hours after our scheduled time and then learned that "we sent you an e-mail early this morning telling you about the needed rescheduling". I suggested a follow-up telephone call would have been good to do since I am not one that looks at e-mail messages until typically at the end of the day once I have the time to do so. The receptionist agreed and apologized for us not being promptly notified of the change in our appointment time. Anyway, I'm very pleased with this company and their overall customer relations over the past six years.

5 stars Verified customer

Teak and Deck Professionals has been great- on-time, professional and great results. Would recommend them to anyone needing help with their teak or deck.

3 stars Customer since 2015

My first experience 3 years ago was superb! We had to have the redwood deck totally refinished. Great communication and informed about the process. Redwood deck looked great, especially after several years of trying to take care of it ourselves. Supervisor came out after it was done, inspected it, and touched up areas that he was not satisfied with. The second experience was the opposite of that. First told that the precious year that maintenance would be $500-600 dollars and billed for $700! My bad as I should have confirmed that quote before starting the process. The company sent out only 1 person on second day when staining needed to be done, he left without letting us know he was done, and areas against the wall were not stained and a main board on the deck that received most traffic needed another coat. When we communicated needing someone to come out, it took several weeks for that to happen. On this third experience, while I was booked very quickly for the job, I asked for a price quote at the same time as booking dates having learned from the previous year's experience. Over the course of a month, I emailed the company five times my need for a confirmed price quote.. Three days before the crew was to arrive I received the quote with the maintenance price having gone up to $750. The crew was great, two people showed up each day, and the job was well done. However, I will be looking at getting quotes next year by other companies, especially ones that are closer to our residential area.

Teak and Deck Professionals replied:

John & Sue,

I am sorry for your experience this past two years. Unfortunately, your last 2 maintenance visits have come right in the middle of our busiest season (May & June). While that is in no way an excuse for bad communications, it can certainly strain a small business like ours. Again, you should not have had to wait so long for a confirmed price and I guarantee that it won't happen again. In fact, I can assure you right now that your maintenance price will be help at the $700 we charged you in 2016. This way, you won't be in doubt next year when it comes time to schedule. Let me know if this helps as I'll mark your customer record with the same info. Thanks.

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