I was very pleased with my interaction with Ashley at the front desk. I was pleased at the speed at which my vehicle was looked at and how quickly the problem was identified. I did not opt to have Team 1 make the repairs simply because I could not justify paying someone to do something I could do. The part needed was approximately $100 (my cost). The labor was over $300. I understand shops have overhead and expenses but, this repair takes 30 minutes or less (I have done it before) so, I just could not see paying such money for a relatively simple repair. This does not mean I will not try them again should the need arise. They seemed to be honest and professional and that is important.
I do want to say that the mechanic needs to be a bit more careful. I got halfway home before I realized that my hood had not been properly closed.