Hey Howard, thanks for taking a minute to come leave us such a nice note. Our goal is to always get your car back to you quickly and in perfect working order. If we manage to accomplish that for you each and every time, then I really can't ask for much more! Of course, if you ever need anything else at all, we're always here for you at the shop.
Gary was very upfront with the service being provided, as well as the cost. I didn't feel that I was pressured into purchasing additional services that enhanced their bottom line. The technicians were thorough in their assessment as well as the work that was done. I paid more than I'd anticipated for the service, however, because of the completeness of what they did, I would undoubtedly use them again. I haven't been in a shop where I've felt they were more honest than Tech Plus...
I believe you over charged me for everything....especially on the labor. After I had time to research the cost of the service you provided, had I gone to the dealership I would have saved over $500. I would never recommend you to anyone. Additionally, I think tried to sell me services that were not needed. You tried to sell me a break fluid flush...telling me that the fluid was brown when I just had the fluid flushed 6 months ago. I believe you prey on unsuspecting customers.
Susan...I'm not sure which dealership you called but we called 2 different Infiniti dealerships in Scottsdale and Phoenix and they were both $210 more on Labor then we were.And my labor included the diagnosis, which their estimate did not. Don' forget your vehicle was towed in with a running problem. They both were at $1132 in parts and we were at $756, so I'm not sure where the $500 cheaper would be. And I asked you if you had history on your brake fluid as it was discolored so we recommend the flush when it's discolored. Was your fluid flushed or just exchanged? I'm sorry you feel this way but we are an honest and competitively priced shop