I was not impressed and very disappointed with my experience here. For the first part, I arrived with both of my dogs 5 minutes before my appointment. I ended up waiting 25 minutes to be seen and was not informed by the receptionist that she knew that I was waiting, and that I would be seen shortly. I observed that there was one other patient who was there the same time that I was and they were in and out within ten minutes. I approached the receptionist and she told me that she didn't know what the vet tech was doing.
Finally I was seen and was not given an apology nor an acknowledgement that I had waited. Fine, whatever, I am not going to make a big stink about this. The vet tech was nice (guy with dark brown hair, 5'9 with glasses) and was gentle and kind to my dogs. The vet (Lisa Nguyen) came in and was nice as well, and she consulted me about my dog Odie. I explained that Odie had a missing tooth, so she evaluated her and told me that she had 2 out of 6 level tartar and gum disease. I was told that this was not imminent or a threat to Odie's health and that if I wanted, I could wait until Sept as they gave discounts on teeth cleaning. I was then told that if I opted, Odie would get surgery and have her teeth extracted and cleaned for a total of $619. I opted not to do this as this was clearly not an emergency, as I have a son, and my monetary priorities are different as I have a child to both raise and support. I couldn't help but feel judged that I didn't go forward with the procedure.
So I waited while my dogs were taken in the back to be given their vaccinations. I waited another 25 minutes for them to be given shots and I notified the receptionist that I would like to pay. She told me rudely that she didn't have the invoice from the vet tech and that she couldn't ring me up as she did not know the total amount. At this point, I am thinking to myself how much she must really love doing her job as she seemed to be really enjoying her day as I thought she must really have a stick up her butt. I beg to differ when I state that I am being sarcastic. I then explained to her that I had to go to work and still she took no initiative to get the invoice from the vet tech ti expedite the prolonged wait.
I left spending more than 1.5 hours here and ended up paying a good chunk of change, which was $201 for my first visit. I am definitely not impressed and most likely I will not be back. I did like the complimentary water and the dog treats that were available in the waiting area, however, this does not compensate for the quality and level of customer service that I experienced. I had better service from Dr. Cootaucau on Valley in San Gabriel as though the office may be old and dingy, I did not have to wait too long and was in and out with both my dogs within 1/2 hour that included a more affordable tab. As Yelp would say, EEk, me thinks NOT!