Reviews

TEXAS AIR DOCTORS

5 stars Customer since 2017

I called the Texas Air Doctors because my heater wasn't working. The service tech was out in less than 30 mins!! He went through the unit and had it up and running within 20-30 mins. This company is very Professional and their techs are very knowledgeable. The tech informed me what had happened to the unit, and showed me what he did to repair the unit. This company gets a 5 Star rating from me, and they will have my business from now on!! And.... I will be sure to recommend them to everyone!!

Thanks Again,

Tim Chownyk

5 stars Verified customer

Great service. Very knowledgeable and thorough with regard to inspections and also repairs. We have been using Texas Air Doctors for several years and are very pleased with all the work they have performed for us.

3 stars Customer since 2016

I called Texas Air Doctors back to perform my spring tune up based on the exceptional service I received from Gary when he installed my gas log fireplace set. Brian was the tech that arrived to perform the spring tune up. Brian was professional & knowledgeable. However it felt as if he was up selling me on a few items such as a hard start switch, 5 ' filter kits & water safety switches. I did decide to join the Mustang club for the PM service it would provide. However, I did agree to adding 1 water safety switch (at a cost of $181 dollars). I watched as he installed it. The problem I have is I feel like I was scammed. The part that was installed, I looked up & can order myself for $10.57. The install was to clamp it on the side of the overflow pan & attach 2 wires to the terminal board. Why does this cost $181 dollars? This is to me is an insane amount to pay for a inexpensive part. I have always used Gorman Mechanical & due to this I will definitely reconsider my decision going forward about using your company after I utilize my winter PM thru the Mustang club. This has really given me a negative impression & I am not happy about it. Please feel free to contact me if you have any questions or comments.

TEXAS AIR DOCTORS replied:

Hi Brian,

I'm sorry you weren't 100% Satisfied on this call.

It appears that everything was good except for the price. There are a multitude of things that go into establishing a price for a particular procedure, the least of which is the cost of the part. We have to figure in the wages for the technician, the cost of his transportation, stock on the vehicle, cost of insurance, etc.

But I want 100% Customer Satisfaction!

I am offering you the opportunity to tell me how to remedy your dissatisfaction and make you 100% Satisfied and a raving fan of Texas Air Doctors.

Suggestions:

1. Tell me the price you feel comfortable paying.

2. Tell me how to meet that price:

a. refund?

b. credit toward future service?

c. Install a second Float Switch on your other unit for Free on our next trip?

Sincerely,

Frank Gossett

FrankGossett@TexasAirDoctors.com

5 stars Verified customer

Jeff was great as always. Informative, helpful and listened.

TEXAS AIR DOCTORS replied:

Thank you. I will tell Jeff and award him appropriately for doing a good job. Thank you for your business. Frank

5 stars Customer since 2014

I've had complicated problems in my home from my outdoor fireplace, and air conditioner.. The Texas Air Doctors never fail to send knowledge, patient, technicians, who never give up no matter how difficult the problem is. The most recent tech is Daniel who was a prime example of all the technicians we have had the good fortune to work with before.

TEXAS AIR DOCTORS replied:

Thank you Donna, for both your review and your business. Our policy is to find the failure! We won't rest until we find the source of the problem and then give you a reasonable price to repair it. Thank you again, Frank

5 stars Customer since 2013

Always prompt and professional. Enjoy seeing Jeff or Daniel.

TEXAS AIR DOCTORS replied:

Thank you Tommy. We always love to come to your home, you're so welcoming. Fortunately this time it was for your regularly scheduled maintenance and you had no failures. Thans for being our customer for so long. Frank

5 stars Customer since 2016

Very pleasant and solved the problem quickly. Thanks very much.

5 stars Customer since 2017

Brian was very courteous and professional, and completed the job in a timely manner. I could not have been more pleased with this company. I will definitely use them again.

TEXAS AIR DOCTORS replied:

Thank you Sherri. Isn't Brian great? Its difficult to find a technician who has both people skills and technician skills, but he has it wrapped up. We're very proud he chose Texas Air Doctors to work for. Thank you for your business, Frank.

5 stars Customer since 2017

Informative and efficient

TEXAS AIR DOCTORS replied:

Thank you, Nelda! We strive for 5-Stars on every job and I am glad we were able to perform that well for you. Thanks for your business and your review. Frank

5 stars Customer since 2016

Great service as well as very prompt & professional. TAD was able to accommodate an easy schedule with the busy holiday season to install a gas log set. Would highly recommend them for any service you may need.

TEXAS AIR DOCTORS replied:

Thank you, Brian! I am glad we were able to take care of you. I appreciate the time you took to write this review. Frank