I initially made an appointment with Jeff for a haircut and toner. Half of my hair was previously bleached for the ombre, and I told him that I would like to get rid of the orange undertone and replace it with an ashy-brown colour. Jeff never consulted me about the specific colour I would like. When I asked him for a color chart, I pointed to the color I was looking for, but he told me to trust him and he went ahead with a much darker colour than I wished for. My ombre was completely gone due to the dark color. My intention was to keep it light, which is why I bleached it in the first place. Regardless, all hairdressers know that ombre goes from dark to light, not dark to dark. I expressed my dissatisfaction but he assured me that the colour will lighten up in a few days. I also did not notice a big difference in the hair cut. I had asked for a trim and lots of layers. I walked out with a little bit of a trim, but not a haircut worth $65! In total, I wasted $120 for a result I did not ask for.
I went back about a week and a half later. I saw Jeff and expressed my dissatisfaction. I informed him that the colour is not getting any lighter despite him assuring me that it would. He told me to give it another 2 weeks and come back if the colour does not change. I walked out disappointed again. I shouldn't have to wait to obtain the results that I initially asked for.
I went out of town for the summer so I could not go back to see Jeff in 2 weeks. I was also concerned about further damaging my hair by subjecting it to so many toners within a short period of time. So I went back a few weeks later. When I made my appointment over the phone, I was assured that I wont have to pay for the toner because this would be correcting a past error. I confirmed this with two different representatives at two different occasions. When I showed up to my appointment, I was rushed to the sink by a different stylist who proceeded to mix a toner without asking me what colour I'm looking for. She only showed me the colour after I asked her to do so before putting it on my hair. This time around, I was satisfied with the colour and I also got a haircut.
At check-out, I was prepared to pay for the haircut, but not the toner. But I was charged $120 for haircut and toner. It was only at that point when I was informed that the only way I would not have to pay for the colour correction was if I had came back to fix it within 2 weeks of the initial appointment. I did not argue with them. However, I was deceived up to the point that I had to pay. Jeff should have informed me of their 2-week policy when I went back to see him a week and a half after my initial appointment, and the representatives should have told me the same when I was making my correction appointment over the phone. Overall, I felt like the salon is not customer-focused and over-priced for the quality of service provided.