I hope this reaches someone who will take the time to read and take into consideration my side of the experience. I came to Thairapy to have a previous cut that was heavy on the bottom and sides thinned out. The ladies at the front desk were so accommodating and happy to help. I had immediate reservations when my stylist informed me that she would not cut my hair dry and to trust her to have it done wet. Its a personal preference and something i'm more comfortable with, as this was suppose to just be a trim. I swallowed my doubt and went along with my stylist. We talked prior, i showed her some pictures of my hair and we agreed the bottom was very heavy, and some on the top as well, and we would make it blend into one haircut (as I had a big disconnect from the top and bottom layers. During the haircut there was NO discussion or permission asked to change the length drastically in the back. None what so ever. When she was finished and my hair was styled I immediately saw the difference straight on, and was pleased. I knew it was shorter than I had wanted entirely BUT i knew I was going to have to lose some length to correct the cut I walked in with. As the shock wore off, and ive left the salon, ive washed it myself and had some time to play around with it, I am so sad and unhappy for multiple reasons. The back of my hair is gone. She completely robbed me of any trace of length I had. My hair is as short as 3 inches in the back while the sides remain the same? This is very specific cut (shorter in the back and longer in the front) a cut that I feel very strongly about, and NEVER would had agreed to let her do that to me. I cannot wrap my head around, and i've had some time to think about it, the audacity to take liberties like that when cutting someones hair, someone who was already feeling self conscious and just wanted the hair she was use to. This is not a great reflection on your brand. Im very sad, and I know hair will grow back, but thats not fair. Not only did I receive and entirely different hair style, but my color job is going to need to be done sooner than later since I have no hair in the back to cover my roots as they grow out. This whole experience started out so wonderful, and now I just want to hide until this whole thing grows out. I have no doubt my stylist is talented and I am not discrediting her work, BUT i did not ask for this, NOR would I have ever wanted this.
The kicker is that I also model, and was going to be test shooting this week with an agency, I have postponed this until a later date as this is not an accurate representation of what my hair will look like in the future. Im not asking for a refund, but I certainly would not turn it down, or a credit for a future appointment with a different stylist, however I do think a discussion is worth having with the stylist whom I met with, because what she did was not ok.