4915 Caskie St
Richmond, VA 23230

Mon: Closed

Tue: 9:30AM - 7:00PM

Wed: 9:30AM - 6:00PM

Thu: 9:30AM - 7:00PM

Fri: 9:30AM - 6:00PM

Sat: 9:00AM - 4:00PM

Sun: Closed

98.1% would refer friends and family to us

5 stars Verified customer

I loved my experience at Thairapy Salon. Best salon exp in awhile. Very friendly staff. My hair always looks great after Nicole Autry is done. Shes the best!!

5 stars Verified customer

Excellent as akways

5 stars Customer since 2009

Thoughtful, timely and great service

5 stars Customer since 2016

Very courteous staff

Thairapy Salon replied:

Thank you for the review Anne. We appreciate your time in doing so. Thairapy is pleased to see that you enjoyed your time with us. Look forward to seeing you again soon.

1 stars Customer since 2017

I hope this reaches someone who will take the time to read and take into consideration my side of the experience. I came to Thairapy to have a previous cut that was heavy on the bottom and sides thinned out. The ladies at the front desk were so accommodating and happy to help. I had immediate reservations when my stylist informed me that she would not cut my hair dry and to trust her to have it done wet. Its a personal preference and something i'm more comfortable with, as this was suppose to just be a trim. I swallowed my doubt and went along with my stylist. We talked prior, i showed her some pictures of my hair and we agreed the bottom was very heavy, and some on the top as well, and we would make it blend into one haircut (as I had a big disconnect from the top and bottom layers. During the haircut there was NO discussion or permission asked to change the length drastically in the back. None what so ever. When she was finished and my hair was styled I immediately saw the difference straight on, and was pleased. I knew it was shorter than I had wanted entirely BUT i knew I was going to have to lose some length to correct the cut I walked in with. As the shock wore off, and ive left the salon, ive washed it myself and had some time to play around with it, I am so sad and unhappy for multiple reasons. The back of my hair is gone. She completely robbed me of any trace of length I had. My hair is as short as 3 inches in the back while the sides remain the same? This is very specific cut (shorter in the back and longer in the front) a cut that I feel very strongly about, and NEVER would had agreed to let her do that to me. I cannot wrap my head around, and i've had some time to think about it, the audacity to take liberties like that when cutting someones hair, someone who was already feeling self conscious and just wanted the hair she was use to. This is not a great reflection on your brand. Im very sad, and I know hair will grow back, but thats not fair. Not only did I receive and entirely different hair style, but my color job is going to need to be done sooner than later since I have no hair in the back to cover my roots as they grow out. This whole experience started out so wonderful, and now I just want to hide until this whole thing grows out. I have no doubt my stylist is talented and I am not discrediting her work, BUT i did not ask for this, NOR would I have ever wanted this.

The kicker is that I also model, and was going to be test shooting this week with an agency, I have postponed this until a later date as this is not an accurate representation of what my hair will look like in the future. Im not asking for a refund, but I certainly would not turn it down, or a credit for a future appointment with a different stylist, however I do think a discussion is worth having with the stylist whom I met with, because what she did was not ok.

Thairapy Salon replied:

Dear Ms. Towle,

Thank you for placing your review. Thairapy Salon values our clients and their feedback. We take pride in delivering professional services and strive towards excellence. We were sorry to hear that you were not satisfied with your service at Thairapy. Please contact Nancy Winters, Operations Manager with Thairapy at (804) 254-2718. We would like to discuss this matter with you and come to a solution that will possibly assist in correcting the matter to your satisfaction. Again, thank you for your feedback and we hope to hear from you very soon.

5 stars Verified customer

Always a treat to visit Thairapy Sslon. Beth is a wonder.

Thairapy Salon replied:

Thank you for taking the time to give Thairapy a review. We appreciate your input and are always thankful you are pleased with our services. We will pass on your positive feedback to Beth as well. We look forward to seeing you again soon.

5 stars Customer since 2017

Loved Joe, hair looks amazing

Thairapy Salon replied:

Thank you Karin for your review. We appreciate you taking the time to share your experience with us. Thairapy takes pride in knowing our clients are pleased with their services. We will surely pass on your feedback to Jo as well. Thank you, and we look forward to seeing you again soon.

5 stars Customer since 2015

Sophia was great. Thanks again

Thairapy Salon replied:

Thank you Pam for your review. We appreciate your feedback. Thairapy is always pleased to hear that our clients are happy with the services they receive with us. We will surely pass on your feedback to Safija. We all look forward to seeing you soon.

5 stars Customer since 2014

Love my hair! Thanks Tammy Kidd!

Thairapy Salon replied:

Thank you for your positive review Sally. Thairapy takes pride in knowing that our clients have a positive experience while with us. Great to hear you love your hair and will surely pass this on to Tami Kidd. We look forward to seeing you again soon.

5 stars Customer since 2014

Always a pleasure to relax and enjoy the pampering!

Thairapy Salon replied:

Sharon, Thank you for your review. We appreciate your positive feedback. Thairapy takes pride in knowing that our clients are pleased with their Thairapy experience. Thank you for choosing us for your "Me" Pampering Time. We look forward to seeing you again soon.

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